KN
Khanyisile N

1 reviews | Active since May 2016

30 Oct 2018, 18:49

Vodacom acting like MTN

I find it strange how my data keeps disappearing, bought 1gig on 22 oct and it’s almost depleted a week later when everyday for 8hrs I’m on WiFi from work, this very month I had bought 2gig which made it only to the 22nd oct, help me understand how 3gig is depleted with WiFi usage during the day, data off when I sleep from 10 to 6am and minimum internet usage in the evenings due to having a child, kindly explain.

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2018, 07:38
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team