Vodacom acknowledged mistake!!!!

Vodacom deleted my account wrongly on the 27th of Jan 2015. When this was brought to their attention they acknowledged it as their mistake. Thereafter I was told it would take 2 to 48 hours. today its the 24th of Feb 2015 and when my wife went to the Vodacom store to find out why its taking so long the store manager told her he needs to take the case to his area manager and it would take another 7 days for the account to be looked at.<br> This blows my mind as Vodacom will debit my account on the 27 of Feb 2015 but still I have no light at the tunnel. Vodacom seeing that you are such a big company remember one thing the web is much bigger then you. I hope my message will safe others of a heart attack. <br>