Vodacom

On 25th March I was subjected to a 40% increase in FTTH fees. I questioned this and informed them I wish to give notice of termination. I was told I was exempt yet I was still billed the 40% increase I then tried on 16th June and again 25th June to transfer the service to the new home owner. I was assured this would take 7 days. This DID NOT happen. Today 7th July I received yet another account including the increased fee. Several calls and e-mails just go unattended. I actually forced the call agent to open a service report last week and yet still NO success. How can I recommend Vodacom to anyone in good conscience