EE
Eugene E

1 reviews | Active since May 2017

23 May 2017, 18:58

Vodacom Accounts wrong!

<p>A few times now my invoice for my account was wrong.</p> <p>They took way too much money.</p> <p>If I phone them they only say it must be data that I've used.</p> <p>The more I excplain to them that I had data bundle the less helpfull they get.</p> <p>And still not one of the invoices was sorted out.</p>

0
Replies (2)
Vodacom
Vodacom's reply24 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 May 2017, 08:30
Official

Dear Eugene Etsebeth,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

I've rep**** to you via email and await your response.

Regards,

UW

Best regards,