1 reviews | Active since May 2016

12 May 2016, 07:54

vodacom accounts worst service ever

<p>On 6th April 2016 i upgrade my vodacon cellphone contract from a uchoose flexi 110 package to a uchoose flexi 200 package the new package included R200 airtime, free2GB data x 3months, free screen insurance, free top dog voucher @ R199pm. The newpackage kicked in on the 1st of May 2016, i recieved my R200 airtime but did not get my 2GB data so i went into the store and they logged a call for my data with vodacom ISDLog up until today 12 May 2016 i have not recieved my 2GB data and to make things even wors i recieved my next invoice from vodacom and they are over charging me with R449, so on monday 9 May 2016 i called vodacom and they logged a call regarding my bill i was told someone would get back to me in 24 to 48 hours i have not heard form anyone and yesterday vodacon debited my account for that ridiculous amount. When calling vodacom i get absolutely no help i am told i have to log a service request and wait for someone to get back to me, but no one has gotten back to me regaring my call that was logged on the 9th May. They simply say i must just sit and wait. Now i have other debit orders that will be returned due to insufiecant funds and vodacom just say i must wait its not there problem. I have never in my life had such bad service vodacom clearly does not care for the clients any more. I am going to give the device back tot he store and request my vodacom contract to be cancel. If this is the way vodacom treats their customer i would much rather do business with another network.</p>

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Replies (2)
Vodacom
Vodacom's reply12 May 2016, 10:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

's update18 May 2016, 06:10
Reviewer Update
Still have not heard from vodacom and still do not have my money back. vodacom is quick to call you endlessly when you skip a payment but when they have to give money back you do not hear from them.