NH
Nadine H
1 reviews | Active since Apr 2022
11 Apr 2022, 14:30
Vodacom Accounts VERY VERY BAD
I need help from fellow Vodacom clients who are fed up with accounts not being updated. I have been paying my account via the Vodacom App, all well for months. But when February came my payment has not been allocated. I have phoned numerous times, and sent bank statements to the different emails given. For that month my phone was suspended 3 times! As to which after a long struggle I was assured all is well and sorted, then today my line gets cut again, note again for the payment mentioned above. Maybe when we stand together, they will stop with this nonsense.
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Vodacom's replyOfficial
11 Apr 2022, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2022, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NH
Nadine H's updateReviewer Update
12 Apr 2022, 14:06I was phoned yesterday and reassured that things will be sorted. Received a message this morning saying that proof of payment was sent to be reallocated. But yet the phone was suspended again! After phoning 3 times I got no where as the Credit department says the account is not in arrears and sends me to Customer Care, and Customer Care sends me back to Credit department. Please assist....
NH
Nadine H's update12 Apr 2022, 14:06
Reviewer Update
I was phoned yesterday and reassured that things will be sorted. Received a message this morning saying that proof of payment was sent to be reallocated. But yet the phone was suspended again! After phoning 3 times I got no where as the Credit department says the account is not in arrears and sends me to Customer Care, and Customer Care sends me back to Credit department. Please assist....
NH
Nadine H's updateReviewer Update
14 Apr 2022, 12:293 days later, and the phone is still being suspended every day, I need to phone and beg to get services I pay for. Apparently it has been reallocated but my account still shows arrears even though I pay extra every month. I will be on the road this weekend and are really afraid that I would need to phone somewhere and have no way of contacting someone.
NH
Nadine H's update14 Apr 2022, 12:29
Reviewer Update
3 days later, and the phone is still being suspended every day, I need to phone and beg to get services I pay for. Apparently it has been reallocated but my account still shows arrears even though I pay extra every month. I will be on the road this weekend and are really afraid that I would need to phone somewhere and have no way of contacting someone.