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Aadil D

1 reviews | Active since Sept 2015

08 Jul 2025, 22:06

Vodacom accounts team is a mess

Vodacom accounts team needs to wake up. The Statements and Invoices sent to me in the past 2 months do not make any sense.

I called in last month for them to resolve and the consultant confirmed that the Statement was incorrect and would be sorted out, this month I received an invoice that doesn't make any sense.

I had to pay over R2408.01 to cancel a 5g LTE contract that had endless issues, most weekend I had to sit without internet because the issue occurs on a Friday evening and they can only resolve the issue between 7 to 10 business days. I paid the cancellation fee and took out a new Fibre contract for R299 a month, they did not debit me last month and now my Statement shows that they will debit my account for R1850.27.

The R2408.01 amount did not make sense but I paid it to end the nightmare and now they want me to pay another R1850.27 for no reason?

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Replies (16)
Vodacom
Vodacom's reply09 Jul 2025, 08:09
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
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Aadil D's update10 Jul 2025, 15:59
Reviewer Update
2 business days have passed and I have not received any feedback from Vodacom regarding this query.
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Aadil D's update11 Jul 2025, 09:20
Reviewer Update
When will the team member reach out to resolve? The week is almost over.

Please also ask them to have a look at Quote 5-
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Aadil D's update11 Jul 2025, 09:22
Reviewer Update
When will the team member reach out to resolve? The week is almost over.

Please also ask them to have a look at Quote *** generated on 01/03/2025 before calling me.
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Aadil D's update11 Jul 2025, 10:35
Reviewer Update
You have ignored my question, by when will they contact me to resolve this?
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Aadil D's update11 Jul 2025, 11:38
Reviewer Update
This query is currently with your accounts team for over a month and with your Hellopeter team for 3 business days and nobody knows whats happening.

Please escalate and provide feedback by end of today.
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Aadil D's update11 Jul 2025, 16:54
Reviewer Update
I did not receive any feedback and the day is over, I now need to wait for next week for your *********** team to try to resolve this.
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Aadil D's update14 Jul 2025, 13:03
Reviewer Update
Still no feedback from your team?
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Aadil D's update14 Jul 2025, 13:15
Reviewer Update
I called your customer support center and your consultant refused to assist without my Vodacom account number, she asked the rest of the security questions which I answered but she refused to assist or transfer me to her senior because I did not have my Vodacom account number. I do not know my Vodacom account number because it is not something that I use daily. Next level of **** service.
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Aadil D's update14 Jul 2025, 14:21
Reviewer Update
Called again and spoke to a few agents who weren't able to assist, call lasted an hour and your consultant cut the call without assisting.
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Aadil D's update14 Jul 2025, 19:02
Reviewer Update
The query has been with your accounts team for over a month and with your hellopeter team for a week, by when will your team have feedback?

On Friday I was advised that someone would be in touch regarding this matter but that was just another lie by Vodacom.

I enquired about cancelling everything completely since I'm not getting any assistance and I was advised that it would cost roughly R2800 to cancel a month-to-month contract, they could only provide the amount telephonically and would not be able to provide me with the exact amount in writing?

If I do not get a call regarding this by tomorrow, I will get the bank to stop the debit order immediately and I will not pay any Vodacom bills / cancellation fees.
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Aadil D's update15 Jul 2025, 21:26
Reviewer Update
Do not use 1 missed call as an excuse for not providing feedback, feedback could have been provided on email. You guys just keep finding excuses to not provide feedback.

Why did you'll not try calling a few hours later or provide feedback via email?
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Aadil D's update16 Jul 2025, 15:51
Reviewer Update
Another business day has passed with absolutely no feedback and no attempts to contact me today.

We're halfway through the week, will this issue be resolved this week?
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Aadil D's update17 Jul 2025, 11:07
Reviewer Update
It's past 11am and your team did not make any attempt to contact me, just another false promise by Vodacom.

Please can you ask them to contact me via email going forward so that there's no excuse of not being able to reach me.

It's almost the end of another week with no feedback from Vodacom, how does it take 2 months to fix 1 account?
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Aadil D's update22 Jul 2025, 12:40
Reviewer Update
Received a call from your colleague on Thursday to advise that a credit will be passed and she gave the new total. I asked for the total to be broken down on email and also confirmation that the credit has been passed. It's been 5 days since that call and I have not received that email yet. I still do not know how much Vodacom is going to debit me this month.
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Aadil D's update23 Jul 2025, 17:35
Reviewer Update
I was promised a break down via email last Thursday and again on Monday but I have not received any of these emails. Please confirm that the credit has been passed for the amounts that were charged incorrectly, please also confirm the amount that is due at the end of this month.