Vodacom accounts issues (ongoing)

Hi Vodacom

Not sure if its deliberate or not but i cant get a hold of a or any accounts department. I use to be a Vodacom customer for close on 10 years and i canceled my account with them due to issues with data and having bills in the thousands of Rands every month. This was around 5 years back already, and in November last year i found out i still have a bill with them which is on my credit record. so in order to clear my credit record i paid up with them in December 2019 (through VVM) received my paid up letter and that was all sorted. according to VVM i need to send it through to Vodacom how do i do that as i cant call anyone regarding this spent almost a R1000 on airtime and nothing checked google go through all the hoops but nadda nothing. its very frustrating. considering i am trying to get a new contract through MTN for 2 phones for me and my wife which will cost a bit but they turning me down due to this stupid Vodacom account so if anyone has a direct line to Vodacom accounts i would much appreciate it.

my old number *** account number : i***3 Regards Scott