Vodacom accounts is a joke!!

I opened up a new contract on the 28th of July. I expected a debit order to come off on the 1st of August.This was not taken off even though I had money in the account Vodacom didnt even attempt to taker it off! To which later they tell me that I was in arrears for that as well!!

On 1st September something happened and the debit order bounce, HOWEVER directly after that ON THE SAME DAY the money came off and was paid to vodacom!! On the 27th September my account was suspended and I have not been able to use my phone since then because vodacom's account division is a joke!! I have called about 8 times and every time they say they will try and correct it. I have sent through my bank statements all 8 times and still nothing!!!! To top this off they want to charge me a penalty fee for not paying my account???? The account has been paid but my phone is still blocked, my credit score has been damaged and nothing has happened!! I am sick of vodacom's incompetency!! The one time I phone the person who answered even told me that vodacom has no accounts division???!!! How ridiculous!!!!

I am seriously ****ed off and I haven't been able to use my phone because of their stuff up!!!