Vodacom Accounts Incompetence

I have been a Vodacom customer for the past 23 years. I recently decided to change my payment method from EFT to Debit Order, this was purely for convenience… however, out of habit I ended up paying one of the invoices via EFT at the end of the month AND the debit order went off a few days later…. Now, my account is almost the same balance due every single month and it turned out that the next invoice due was therefore paid in ADVANCE due to my “mistake”.

Due to the fact that Vodacom didn’t receive another payment the following month (and they didn’t process a debit order) because they were PAID IN ADVANCE the previous month, Vodacom decided to WRONGFULLY process a MISSED PAYMENT on my CREDIT RECORD.

This is WRONGFULLY, NEGATIVELY AFFECTING my credit record and I want this rectified immediately! I have spoken to a person in the accounts department and they said the problem will be rectified….. It has been several months and no change has been made.