Vodacom accounts incompetence.

My wife had an outstanding balance on her vodacom *** odd. She was asked to go to Vodacom to pay the outstanding balance so she can get a paid up letter. During this time Vodacom has also receycled her number on the account that was behind. She went in and they told her to pay at the self paying Kiosk (SHE PAID THE R300). It was here that the Kiosk asks for the cellphone number that she needs to pay. She entered and then it came back she is R8000 behind. (Though not her account the new owners account). Since then we have been trying to get this amount that was paid to her account and get it on her name as she was only R300 behind. Yet, Visits to the branch, phone calls etc this problem cannot seem to be resolved.

SOMEHOW, VODACOM CANNOT LOOK AT A PROOF OF PAYMENT, THEIR OWN SYSTEM AND SEE, YES THE CLIENT HAS PAID, SHE PAID FOR THIS NUMBER AND DUE TO US RECYCLING THE NUMBER IT SHOULD NOW BE IN THIS ACCOUNT AND ALLOCATE IT TO THE CORRECT ACCOUNT.

It has now been a month, of phone calls, sending POP, visiting the branch where even the managers are *********** to sort this out with a self paying kiosk in their own store they asked her to pay at.