Vodacom Accounts incompentantcy

<p>I have been a loyal Vodacom Client for around 15 years now. Im keeping my account up to date without fail.</p> <p>On Sunday 07 May 2017 i went into Vodashop in Mall of Africa to report my ****** phone and to do a sim swop. I was helped by a very pleasant compatent person with the name od Godwin. Godwin advised me that he cannot issue me with a new sim card as there is a block on my account due to an arrear ammount of R100.40. I was surprised as i dont have any knowlage of any arrear ammounts. </p> <p>Without any problem i paid the ammount and received an sms same time to thank me for paying my account. </p> <p>Monday i phoned Vodacom Accounts and was told there was no hold on my account but looked why vodashop shows a hold. Then was advised that they see there is a block that was not removed and will do so, but it will take 5 hours to reflect on Vodashop's system. Monday evening i went back to Vodashop and status was still the same. Tuesday i went to Vodashop in the Boulders Shopping centre but was once again told there is a hold they cant issue me a simcard. They then phoned Accounts and got the result that i am in arrears of R100.40 and have no proof that i paid it. The person at Vodashop told them that the proof they have in front of them tbat it has been paid on sunday already. On demand vodashop had to email my proof of payment through and phone Accounts again to confirm receipt of fax. Accounts comfirmed receipt and said the hold will be lifted in 3 hours time. </p> <p>Tuesday evening i went once again to Vodashop in Mall of africa and again told the hold has not been removed yet.</p> <p>On Wednesday afternoon around 16h00 i went back to Vodashop in Mall of Africa and was again assisted by Godwin. As he checked, the hold was still not lifted. </p> <p>Accounts was phoned once again and a very *********** lady wanted to speak directly with me to do security check. After she told me she dont know why it was not removed yet but now she will mark it as urgent so it would onlg reflect in 3 hours time. She cant give me an explination about why i am having this problem. It is just i dont know , i dont know. </p> <p>Godwin was so kind to give me his cell nr to phone him at around 19h00 to see if it has been done yet. I just phoned Godwin and himself is very surprised that it was once again a huge *********** lie from Accounts as it was still not done. </p> <p>This just proofs that Vodacom is the worst network ever. They train their shop staff very well but tbe people in accounts that sit behind a phone, no training. BAD VODACOM BAD!!!!!!</p> <p>My second problem is that i did not even receive my 1Gig data bundle on the 1st of May as all other months. Up to today the 11th of May still no data bundle. According to Vodashop in Boulders , there was a glitch that made that plenty people didnt receive their data bundles but working on it. BAD VODACOM BAD!!!!! </p> <p>I demand now that if there i a single competent senior at accounts to sort this **** out asap, as well as contact me to cancell both my contracts as of immediate effect. Who needs **** service like this.</p> <p>LET ME SEE IF VODACOM HAS THE GUTS TO RESPOND</p>