WB
Werner B

1 reviews | Active since Mar 2017

28 Mar 2017, 08:25

Vodacom Accounts in Shambles!!!!!!

<p>I cancelled my Vodacom contract on 14 July 2016, paid the cancellation fee and send it off to the retentions department. All went well for about 6 months, until out of the blue debit orders started to get deducted from my account. After many fruitless attempts, I went to the bank and reversed the debit orders. I tried to get hold of Vodacom, no luck and of course my number has been ported to another network (with an actual accounts department that know what they are doing!!!!) so I have no number to get through on. Used my wife's Vodacom number, after probably 30 calls, spending hours on the telephone I get transferred from the one department to the next. Out of frustration I went to the office in York Street George, and also no luc**** If I get blacklisted by Vodacom because of their error, I will take the matter further!</p> <p> </p> <p>WAKE UP VODACOM!!! YOU ARE LOOSING CUSTOMERS BIG TIME!!!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2017, 08:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team