VODACOM ACCOUNTS - ********** UPGRADES

<p>I have had a bad experience with vodacom on how they are handling my issue. My account was **********ly upgraded on the 23/08/2016 from a Vodacom Mymeg (1 Gig) 3g modem paying R75.00 month to month to a Smart M package of R1006.75. I reported this as soon as the debit went through on the 03/10/2016 and was subsequently asked to submit an AFFIDAVIT as well as my ID copy which I did on the 04/10/2016. A request was logged but has since disappeared, as am told by the collection agents. have been given many reference numbers which can also not be traced to my surprise . ( I- ********** 8828 , EC-04CW-309PDS , ********** ********** , EC-0BGK-2I690R and EC-0BD0-3KOPOH ( system generated from ********** I have tried all the vodacom lines ( ********** - collection , ********** , ********** - legal, spoken to Edward Billing who referred me to forensic and so it went on and on. To date 01-03-2017 , the issue still remain, I am unable to use my data card, no internet connection as the sim card is blocked. I ask myself how many vodacom users who are experiencing the same POOR , SERVICE. This upgrade was done by THEIR EMPLOYEES through FRADULENT MEANS. Now I have to be inconvenienced regardless of my countless attempts to resolve this.</p>