1 reviews | Active since Feb 2017

10 Feb 2017, 09:49

Vodacom Accounts dubbel charge for handset

<p>I upgraded to a new handset. When I received my statement I was still charged for my old device plus the new handset. This was not told to me at the time of upgrade. When I contacted Vodacom customer care the girl did acknowledge that it should have been communicated to me, but there is nothing she can do. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2017, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team