Vodacom Accounts - Disgusting Service

<p>I made a payment on my account after vodacom failed to debit my account. the payment was done on the 11 January 2017.</p> <p>This payment has not yet been allocated and despite emailing the proof through to over 10 different consultants, wasting hours on the line, the payment still does not reflect on my profile and now my line is suspended.</p> <p> </p> <p>what do i need to do to fix this???</p>