VODACOM ACCOUNTS DEPT

I am STILL TRYING to get my VIDACOM ACCOUNT sorted out - - after 4 months!!! I was UPGRADED by a tele canvasser after REFUSING ALL her attempts to. do so & have since bern in & out of the vidacom store to get this sorted - - ladtly I phoned accounts & was told that my account had been correcte & that they wud email me a corrected statement as the app is STILL showing the upgraded amount - - BUT I HAVE NEVER received the corrected statement by mail as promised. TIDAY IS THE 1ST & it still reflects over R100 EXCESS due to the refused upgrade!!!! 😫 😫 😫 😡 😡 😡