Vodacom Accounts Department useless!!!!

On the 25th April 2015, I accidentally made a double payment to Vodacom, the very same day I called in to notify them, in which they advised me to go to the bank to have it reversed however FNB stated that Vodacom is is public recipient and the money had to be directly reimbursed back into my account by Vodacom.<br> <br> I then called the Vodacom accounts department and was told it would take 7 - 14 Day but I should send my proof of payment to [Email Removed] I sent the proof of payment 4 - 5 times with the accounts department consistently claiming they had not received the email. Upon my utter frustration I called to speak to the supervisor at Vodacom and she assured me that she will handle the matter personally once I send through my proof of payment. The email I send constantly bounced an every time I called the accounts department I either get cut off or I do not receive proper feedback regarding my reimbur*****t.<br> Vodacom's lack of communications and their inability to keep clients informed border on incompetence. <br> <br> I have two contracts with them at the moment and I will never use them again.<br> <br> Currently contemplating putting a gain sign up that illustrated their sucky service.