1 reviews | Active since Feb 2018
Vodacom Accounts department is useless and branch staff are useless and ***********
Yet again Vodacom accounts department is totally useless, *********** and Vodacom CEO, Shameel Joosub has very little if any interest in sorting out the staff that work for him or perhaps he has no idea what goes on at ground level because of the quality of staff he employs. Yet again Vodacom is playing with people's lives and could not care how they destroy or impact with peoples lives and will go to any length to avoid doing an honest days work by assisting and accepting responsibilities that they are there for. Vodacom have incorrectly debited a personal account for a laptop contract that should cost R380/month and debited R6800 one month and R7200 the very next month after many phone calls were made and the customer running around and getting pushed from pillar to post over a mistake that Vodacom has made and made that mistake again and nobody has the decency to accept the responsibility to correct and apologize. I have written an e-mail to Shameel Joosub but clearly he is far to busy signing countries on and developing new things so that other innocent people can be taken for a ride. Vodacom Accounts department is useless.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
