WS
Wynand S
1 reviews | Active since Sept 2011
10 Apr 2025, 15:56
Vodacom accounts department is pathetic
I cancelled my contract, December 2024 it ended and January 2025 the last debit order was run. Full outstanding amount was debited. February 2025, my credit score indicated I had an overdue amount. Vodacom then billed my account, without any notice R9.07. They had their calculations wrong??
I have been struggling to get this mess sorted since February.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Apr 2025, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2025, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
WS
Wynand S's updateReviewer Update
14 Apr 2025, 11:08Thank you,
Will see if this is rectified with my next credit score.
Will see if this is rectified with my next credit score.
WS
Wynand S's update14 Apr 2025, 11:08
Reviewer Update
Thank you,
Will see if this is rectified with my next credit score.
Will see if this is rectified with my next credit score.
WS
Wynand S's updateReviewer Update
24 Apr 2025, 10:30Good day,
The letter has been received but Vodacom need to rectify it so that the payment get back dated??
The letter has been received but Vodacom need to rectify it so that the payment get back dated??
WS
Wynand S's update24 Apr 2025, 10:30
Reviewer Update
Good day,
The letter has been received but Vodacom need to rectify it so that the payment get back dated??
The letter has been received but Vodacom need to rectify it so that the payment get back dated??
WS
Wynand S's updateReviewer Update
12 Aug 2025, 09:37@Vodacom. PLEASE assist me. This has not been resolved. I received an audit trail showing where the issue initiated.
The accounts department raised an invoice on 30.12.24. After the debit order (controlled by you) was initiated. Please help me to rectify this.
The accounts department raised an invoice on 30.12.24. After the debit order (controlled by you) was initiated. Please help me to rectify this.
WS
Wynand S's update12 Aug 2025, 09:37
Reviewer Update
@Vodacom. PLEASE assist me. This has not been resolved. I received an audit trail showing where the issue initiated.
The accounts department raised an invoice on 30.12.24. After the debit order (controlled by you) was initiated. Please help me to rectify this.
The accounts department raised an invoice on 30.12.24. After the debit order (controlled by you) was initiated. Please help me to rectify this.