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TK
Tracy K

1 reviews | Active since Jul 2011

04 Jun 2018, 13:48

Vodacom Accounts Department is Lost

I have not been receiving my statements since January 2018. Each month I have to call customer care to have it mailed to me, or login to the app to see my balance. Each month I am overpaying my account (by rounding up to the nearest hundred), yet EVERY SINGLE MONTH I am being harassed for a payment by the automated calling system. I am being harassed even now for invoices generated on 01 June WHICH ARE ONLY DUE END JUNE! The accounts person I spoke to insists I am in arrears, when I can clearly see that as of 1 June, before the new invoices were generated, that I had a credit total. I would like this to be sorted out as soon as possible.

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Replies (2)
Vodacom
Vodacom's reply04 Jun 2018, 21:57
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

TK
Tracy K's update13 Jun 2018, 16:08
Reviewer Update
Here we are, 9 days later and I have still not had a call from Vodacom, and I have again not received my statement. I cannot make heads or tails of the statements available through the my vodacom website as the amounts seem to differ depending on how far back i view my statement, i.e. I only have a R20 credit if viewing the current month, however that amount jumps to R128 credit if I view the statement from September to date?! My credit amount is also not being taken into account as I am expected to pay the exact same amount every month. With one of my contracts expiring soon, I am seriously looking at other service providers.