Vodacom Accounts department fails yet again

When I upgraded my contract with Vodacom on 26 October 2021, I also requested that my account be paid via debit order. On 02 December I called Vodacom querying why the debit order did not go off my account. The agent informed me that the debit order was never loaded so I immediately paid the account via my debit card. Now when I go to the Vodacom app, I see that my account balance is now R605.14. meaning that Vodacom is going to say my account is in arrears and list it like that on the credit bureaus as they have done several times now.

My fibre line was down for 2 weeks from 01 Nov - 15 Nov, then on 01 Dec, Vodacom deducted the entire amount for my fibre service.

I fail to understand what is happening with Vodacom's accounts department but I am appalled at the level of service that I am receiving as a Vodacom customer. How much worse is it going to get?