MJ
Maria J

1 reviews | Active since Oct 2017

13 Dec 2022, 21:30

Vodacom- accounts department

Vodacom, have had very bad experience with accounts department, always be billed for extra things. Just a friendly reminder to all customers, please check your invoices, as I was asked to please send them a copy of the Invoice, that couldn't be found by the accounts department? Makes me wonder how do there billing system works? Then I get asked to rate the service of the agent who assisted me. My rating 0, will not recommend Vodacom to anyone. To Cellucity in Bedford Centre, a big thank you for trying to assist me numerous times with above mentioned problem 😀 Thank you to Candace, and Andrea. Maria Jorge

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2022, 08:09
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team