JM
Jessica M
1 reviews | Active since Mar 2021
05 Mar 2021, 11:43
VODACOM ACCOUNTS DEPARTMENT
Dear Vodacom, I am at my most frustrated point now. I have sent this email to a number of Vodacom email addresses as being instructed by various consultants and yet to date, this account problem has not been rectified. My mother's account has now been suspended and I am writing my last email requesting assistance in this regard. I URGENTLY need this matter rectified immediately. Please see below the explanation I have sent to the previous consultants. I would appreciate your immediate response and rectification in this regard.
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Replies (3)JM
Jessica M's updateReviewer Update
05 Mar 2021, 11:44Last year I was tasked to make payment for my mothers Vodacom account which is still active. I made the stupid mistake of paying the funds into my old vodacom account mentioned above in the subject which is the incorrect and has been long closed and is no longer in use. I therefore request that you look at my two attachments and assist me in transferring the funds paid into the incorrect account to my mothers account which is the correct account: I***1. My mothers account is currently reflecting that its in errors and is placing a bad record on her name.
Please may you assist with feedback once this transfer is completed.
Please may you assist with feedback once this transfer is completed.
JM
Jessica M's update05 Mar 2021, 11:44
Reviewer Update
Last year I was tasked to make payment for my mothers Vodacom account which is still active. I made the stupid mistake of paying the funds into my old vodacom account mentioned above in the subject which is the incorrect and has been long closed and is no longer in use. I therefore request that you look at my two attachments and assist me in transferring the funds paid into the incorrect account to my mothers account which is the correct account: I***1. My mothers account is currently reflecting that its in errors and is placing a bad record on her name.
Please may you assist with feedback once this transfer is completed.
Please may you assist with feedback once this transfer is completed.
Vodacom's replyOfficial
05 Mar 2021, 14:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2021, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Jessica M's updateReviewer Update
12 Mar 2021, 10:26Thank you Vodacom, I have contacted your customer care and they inform me that this matter has been solved.
JM
Jessica M's update12 Mar 2021, 10:26
Reviewer Update
Thank you Vodacom, I have contacted your customer care and they inform me that this matter has been solved.