VODACOM ACCOUNTS DEPARTMENT BAD SERVICE. PAYMENT NOT ALLOCATED

I have paid my account - full outstanding amount on 25.11.2022. I went to Makro Centurion to do an upgrade on my contract twice (on 27.11.2022 & 03.12.2022). When I went to Makro on 27.11.2022 I was informed that my account shows in arrears. I mailed my Proof of Payment to their Accounts Department on 27.11.2022. When I went back to Makro 03.12.2022 I was informed that my upgrade still could not be processed, as my account still shows as in arrears. Thus my payment still has not been allocated to my account after 9 days. Not only is this bad service, but also time consuming and embarrassing.