VODACOM ACCOUNTS DEPARTMENT ARE THE WORST DEPARTMENT WITHIN THAT ORGANIZATION AND THE PEOPLE WORKING THERE ARE CLUELESS, ARROGANT AND INCAPABLE OF SOLVING A REAL ISSUE

Beginning of January 2018 my Vodacom Debit order was returned due to my company not paying me on time, i subsequently received a part salary and incorrectly paid my Vodacom account into my late wife's vodacom account and immediately, once i realized what i had done, called the accounts department to transfer the money into my Vodacom account. Well, i must tell you that i got a run around second to none, requests to send mails to this person and that person i did every single time, i even got a ticket number and to date, an entire month later nobody has contacted me and needless to say the automated calls i received on all 3 of my numbers added to at least 20 per day per number. Once again i called over and over and i truly hope that those calls were all recorded because each and every assistant, including a supervisor that admitted that he sees the money in my Late wife's account but cannot transfer it until he gets a proof of payment from me, which for the umpteen time sent it to his mail and to his assistant and to pop, who ever that is. So as i envisaged, my debit order in February 2018 went off and charged double(January and February) amounts so now i have an amount at Vodacom that does not belong to them yet nobody is assisting me. this has placed me under pressure as the company i'm with is struggling and pays me in drips and drabs therefore i need that extra money for other expenses yet nobody calls me back or even mails me back or anything, they are so *********** that a small thing like this, has taken over a month and still i have no communication or solution to my situation because nobody cares in that department. i want the head of accounts to call me and personally assist me and credit my account as should have been done weeks ago.