AP
Adele P
1 reviews | Active since Mar 2018
10 Aug 2021, 17:23
VODACOM ACCOUNTS DEPARTMENT
I have had funds taken off my bank account for the last 4 months that has nothing related to my cellphone or contract.My son transferred his account into his own name with his banking details on 1st April 2021
However every month since the contract fee is taken out of my account via debit order as I have a debit order for my own contract.I have been into the vodacom branches however issue does not get resolved.
I will need this address or will be cancelling my contract which is due for upgrade. This is ***** taking funds from a persons which is not the account holder of the contract.
Helpful (0)
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Replies (1)Vodacom's replyOfficial
11 Aug 2021, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2021, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
