Vodacom Accounts Department

Issue number 2. There is a refund due on my cellphone account. I contacted your accounts department on ********** and the agent advised that I need to mail proof payment to your pop email address, which I did on the 2nd of April. I called again on the 3rd of April and explained the issue to another agent, and she advised that no action has been taken but she can see that my account is in credit, and in order for you to refund me, I need to provide my bank statement which must be sent to the pop email account as well. TO DATE, I have not heard a single word from Vodacom. This is now really pathetic. If my account is in arrears, then I receive 2 phone calls a day from Vodacom for payment arrangements as well as sms', now that the tables has turned, Vodacom has become a ghost town.