Vodacom (Accounts, Cancellation & Customer Care) is not helping me at all!!!!

A year ago I called Vodacom, to cancel my account and pay the R5.00 I owed them. They even sent me a paid up letter to show the account is paid up however they do not wish update my credit to show that the account is no longer existing and the cellphone number has even been allocated to someone else.

I am currently with another cellphone provider and no longer wish to have Vodacom on my credit record. I just got off the phone with the accounts and cancelation department and no one helped me at all.

I also spoke to Vodacom Customer Care and they just did not help me at all.

I really just need Vodacom need to cancel my contract and update my credit record/details with TransUnion and Experian.

Kind Regards Ruqshaan Kamish