Vodacom accounts, cancellation and management poor service : Hypercia Mnisi bad service

Vodacom continues to give me a bad service, i had contracts with vodacom and i was neally handed over to legal over querying the settlement of R22 000 over 6months. So due to the credit impact i was pressured to pay this whole amount (R21 992.07) they gave to me on 04 May 2020 Monday of which i did the same day and asked to follow up on the 06 May 2020 to get a settlement letter and cancellation of all.my contracts.

On the 06 May 2020 Wednesday i phoned from Vodacom shop New redruth in Alberton, i spoke to Mahlatsi Koma from collections who put me through to Keneilwe Mokhele who claimed to have had my accounts closed and i will get a settlement letter in 48hrs.

I waited until Saturday 09 May 2020 when i phoned Vodacom again to follow up as i did not receive a settlemet letter, i was put through to Sello Mkabela from cancellation whom we spent an hour and minutes on the phone without resolving the matter. He explained internal processes of which I am not fami**** with, how other department handled the matter wrong from the beginning and a complaint was launched from my side. I asked Sello Mkabela many times for his Team leaders email or contacts of which he refused depriving me from escalating the matter, i received an email from a source claiming to be Sello of which i cant reply informing me that the matter was escalated to Hypercia Mnisi his Team leader and i will get feedback and that this matter will be resolved by Monday 11 May 2020

Today is it the 15th of May Hypercia Mnisi has never contacted me or even bothered to update me about this matter, instead i am stuck in this never ending nightmare of which i did everything they asked of my as a customer but nothing done from their side.

I am really shocker beyond words by the customer service level from such a big company and the careless nature of how they treat customers, i would like to escalate the matter up the channel but i am deprived to do so