VODACOM ACCOUNTS & BILLING DEPARTMENT

Vodacom provide statements via email, as well the option that customers can view their accounts on-line. It appears that these two formats do not communicate with each other, resulting that Vodacom threaten their customers to discontinue services for none payment not updated by the accounts department.

After a debate with a consultant, she claimed that the online system is incorrect, which in fact reflects the relevant payment, but claimed that their accounts department shows different and considered correct.

Vodacom is very easy to report any arrears to affect their customers' ITC records for none payments, yet they have *********** employees not doing their jobs - as the on line system clearly records the relevant payment - after proof of payment has been sent, as well as a sms generated by the system which acknowledge once every payment is received.

This is NOT my 1st incident with Vodacom and not the 1st time they have been proven wrong. They do not adhere to contractual agreements, and also are overcharging their clients on an ********* basis. I truly think that our service providers are to easy to report consumers accounts - putting their credit records at risk - when they as service provider are in the wrong and not being held accountable for wrong doings.

I do recommend all Vodacom account holders to thoroughly reconcile their accounts, record every transaction and communication between the customer and Vodacom. As a service provider Vodacom not only overcharge, but also bill incorrectly and does not adhere to service agreement!!!