CP
Cecil P

1 reviews | Active since Jun 2012

04 Feb 2021, 19:06

Vodacom Accounts are SLOW, very SLOW with CC payments

Vodacom Accounts,,,, PLS catch a wake up. I have an 082 nr, meaning I have been you from the start. On 29 Jan '21 i made a payment on the app, using cc option like every other month, cause you messed up the debit order since taking the new contract last year. How come payments paid on 29Dec20 showed quick, and now i get called saying I am arrears.... Really Yes the App shows it as well. You like many rely to heavily on Apps, WELL this needs human intervention. Unless like the Govt you are also all working from home Fix it, quick - I have paid, what is more is - Get me back on Debit Order. You might wanna call me. I am not going to apologise for putting this on HelloPeter, I am sure I am not alone

0
Replies (2)
Vodacom
Vodacom's reply05 Feb 2021, 06:52
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CP
Cecil P's update05 Feb 2021, 14:53
Reviewer Update
Ja right, when....

Just credit my flippin account that was paid a week ago on 29/01/2021...