RH
ROMY H
1 reviews | Active since Apr 2019
26 Jul 2021, 12:17
VODACOM ACCOUNTS
Double payment. I called the accounts department and spoke to Porsche, her line was terrible and we were cut off, nobody called me back. The app says that the account is still in arrears despite the fact that two payments were made. I want a refund for that extra R 2683.98 that was made and I would like it back asap. Not impressed that you can't even respond to emails or call clients back after your lines were terrible. I don't understand why I always have to write a review to get you people to attend to matters.
kindly get back to me before the end of this business day.
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Replies (1)Vodacom's replyOfficial
26 Jul 2021, 13:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jul 2021, 13:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
