Vodacom Accounts a JOKE

Firstly I am unable to not even give a star or go into the negative! Vodacom has been a complete and utter disgrace when it comes to service. They have one thing on their mind and that is to get money no matter what. We have a matter that is ongoing, We had ********** activity on our account. We had received our account one month with the amount and the next it was almost tripled. We had immediately called Vodacom regarding this and the person on the other end even confirmed that he too suspected this was ***** and the number was duplicated perhaps. Calls recorded remember!! Further to this they said that they will look into this and let us know. Time went on and we would continuously call to find out what the progress was on this. During this time they had blocked the number and we could not use it. When then called AGAIN and asked about what was happening, how was this going to be resolved and we were then told we had to pay the account before they unblocked it. We clearly told them that there is an investigation going on with the matter. As months went on the number is not even in use during this time yet the bill keeps coming and the amount keeps rising higher and higher. Again we are told that we must pay, even after explaining yet again the entire situation and the fact that we are not even using the number therefore how is the amount increasing ( I am not talking about interest, monthly fees) amounts increasing to into the thousands. They didn’t want to hear nothing. They just simply put it as we must pay. I requested that they go back to all calls made ( recorded) and see exactly what has been discussed and investigate as they said they would…. NOTHING. We had sent through all emails that were sent, all invoices sent to us and all payments previously made to show how in fact according to our records and their invoices nothing was outstanding from our side. The statement sent from Vodacom came with completely different information on it and now a bill of R14k. Again we called, and yet again we got the same answer – Just pay. The service or actually lack of service provided from Vodacom is absolutely disgusting and they have no intention of helping customers. We are still continuing to fight this battle as no one will call us back, answer our mails nothing. We have gone to head office and have been turned away. Vodacom has now black listed the account! DISGRACE from their end. Vodacom you claim to be the best, provide the best and put customers at the top when you have no regard of doing what was said. You refuse to listen to the so called recorded calls – clearly too scare to. I find that your service is very disappointing and would NEVER recommend your network to anyone. We were loyal customers with every device or mobile being through your network. Obviously not anymore however this matter still today has not been sorted out. Extremely disappointed!