Vodacom Accounts

I have tried contacting Vodacom on Facebook and email regarding my account that has been suspended. On Facebook i keep getting told to give time and after emailing my Proof of Payment and screenshot on the Vodacom website showing there is 0.00 amount owing numerous times, i have still received no reply. How can you expect business from people if you cant even bother to assist them with a query. I am now losing business due to this