Vodacom Accounts

Good day,

I am a Vodacom customer for over 20 years. In September 2024 I was contacted by an agent who migrated my 2 lines. On that call I expressly advised that I wanted my bill decreased and I was reassured that it would be. The following month, my bill has increased and there the nightmare began. I have made approximately 20 calls to Vodacom to cancel these migrations and refund for the month that I was billed for them as it was done under false pretenses. The call is recorded! After speaking to consultants, putting up the rudest consultants(Btw do you not TQC your agents either?), after paying these bills in the hope that it will be resolved(bill must be up to date or it cannot be escalated apparently)... I am now done. You have lost a customer Vodacom. Not only that but you have peeved me off to now complain to ICASA and the CPA - you cannot treat customers so terribly.