VODACOM ACCOUNTS!!

Since last year June we have been battling with the accounts department, and just when we thought it was sorted out, NO..., we were again hit with an account of +/R2000.00, the funny thing is nobody can tell you where that amount comes from or how they got to that figure as the invoices don't even add up anywhere close to that figure! You can sit on the phone anywhere from 5 minutes to almost an hour and you still get shunted from one department to another and still no help. Their service is a disgrace, and I am certain that their accounts department has no clue as to what they are doing. We have asked to speak to a Manager, however; they are few and far between, and then you get the phone put down on you after holding on for 25+ minutes...., we are now insisting on speaking to a financial manager if there is one? We are so sick and tired of being shunted around by *********** staff who don't know what the hell they are doing. They can't solve the problem but are quick to suspend your service or just plainly put the phone down on you. Honestly, the top managers need to get off their high pedestals and see what their staff are doing as they are going to lose a lot of clients if they don't get their accounts department in order, and this nonsense that there are no managers available when you need one, are they too scared to deal with public?