AP
Andries P

1 reviews | Active since Sept 2016

18 Sept 2016, 20:03

VODACOM ACCOUNTS ???????

<p>I am a Vodacom customer for more than 20years. After lots of complains about service and a list of ref nr Vodacom staff asked me please I must go to another network because they can't solve any of my complains.</p> <p>When I want to port my contract to Cell C they send them a Port report that I am not a loyal customer. For 20 years they never wait for the payment.Cell c offerd me R16000 buying out the contract and because of the vodacom way of handling the whole situation I loose the offerd.</p> <p>As from last month they charged me R11000 and now R22000 on my data contract 1 gig. The simcard is not in use and in our community i know that 3 other people was treated the same way on there data contracts!!!!! I am only asking 1 question... If vodacom makes this fault in every town with only 1customer per town how many extra money did they earn dishonestly!!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2016, 06:59
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites