Vodacom Accounts

Good Morning!

I have been struggling with an Vodacom issue for a while now!

In June this year I had a payment bounce on my debit! I phoned Vodacom but the only way I could speak to Them was through a live chat... I asked if my account was in arrears and they said no the payment went through, end of July they debited R3 786.32 from my account which was fine because I figured it was June and July’s bill!

I phoned Vodacom at the end of June to stop a My 10 gig wifi router that was due for an upgrade! They said it would be cancelled by the end of July! By middel August it was still not cancelled and I had to phone them again to cancel it!

In July Vodacom contacted me to upgrade my phone! I told them that I would be upgrading at an Istore! Vodacom then decided to upgrade me WITHOUT MY PERMISSION to a uChoose flexi 65! I can not believe that something like this can happen and that it is legal!!!! Then all the problems started! This caused me not to be able to use my phone for the whole of Aug because it took them 21 working days to clear up the mess they made! I did not receive any of my My 2gig allocations for Aug which forced me to buy data of R347.85! After which my phone totally shut down! I then received a R1 760.44 bill, they credited me R503.83 for the My 10gig that made my bill R1 257.06 for end of Aug! Not for the allocations I paid for and didn’t receive or the data I was forced to buy!

By the end of Aug my previous Handset of R614.04 should have been passed it’s 24 month and I was not supposed to be billed for it any more! But because THEY upgraded me It moved my upgrade dates on! I upgraded on 1Sept at istore to a Smart top up 4gig (R1020) wich would kick in 1Okt!

For the end of Sept I received a R985.12 that they have not debited to date???

I received a bill for end of Okt of R 3 387.71! As I understand the bill is: R 985.12 for Sept that THEY did not debit Data R 485.22 bought in Sept wich is not on Sept bill but on Okt bill?? The handset of R 614.04 is also still being charged!

None of the other problems have been resolved!

I have phoned Vodacom numerous times, I have screamed, I have cried, I’ve done everything and they can still not give me answers on what happened or what is happening!!!!!!!!!!!

Please help! I seriously do not know what to do anymore!!! I can’t keep on getting surprise bills of these amounts anymore!!!! I have been waiting for 10 working days since my last complaint to hear from them!

The service is shocking!

Regards Bianca Bosua