GB
Grahame B
1 reviews | Active since Jun 2019
03 Apr 2026, 09:22
Vodacom accounting issues
Vodacom has added 200.00 to my debit order which won't be paid because no authorisation was given by myself. Now this has reflected on my credit report as a late payment. When I contacted Vodacom they said that they will not remove the late payment penalty no matter how much I try explain the problem started with them and not my fault
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Apr 2026, 10:06Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2026, 10:06
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
GB
Grahame B's updateReviewer Update
07 Apr 2026, 11:42I still have not received any reply from Vodacom besides an email saying someone would be in touch shortly. I'm still waiting
GB
Grahame B's update07 Apr 2026, 11:42
Reviewer Update
I still have not received any reply from Vodacom besides an email saying someone would be in touch shortly. I'm still waiting
Vodacom's replyOfficial
15 Apr 2026, 15:44Dear Grahame Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As discussed, we have advised you of the account status. A callback with the Subscriber Collections Team has been arranged. Regards, Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2026, 15:44
Official
Dear Grahame Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As discussed, we have advised you of the account status. A callback with the Subscriber Collections Team has been arranged. Regards, Consumer Website Team
Best regards,