SJ
Samuel J

1 reviews | Active since Mar 2018

03 Jun 2018, 17:23

Vodacom accounting

I have a data contract with Vodacom which expires on July 9 2018. The price paid monthly is R437.72 less a CIB discount of R175.44, amounting to about R300 per month. I decided not to extend this contract when it expires and the consultant I spoke with persuaded me to extend this contract at a special price of HALF of my current subscription, ie R150 per month. I agreed to accept this offer. I an debited on the 1st of the month and this month Vodacom have debited me R500 for my current contract without allowing the discount. After spending at least 3 phone calls lasting over 3/4 of an hour, being transferred from cancellations to accounts innumerable times I was informed that as my contract was cancelled (Expiry 9/7/18) the discount no longer applies. In spite of trying to explain that this contract still has a month to go I am unable to get any satisfaction.

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Replies (2)
Vodacom
Vodacom's reply03 Jun 2018, 20:14
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jun 2018, 09:38
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic