1 reviews | Active since Mar 2018
Vodacom accounting
I have a data contract with Vodacom which expires on July 9 2018. The price paid monthly is R437.72 less a CIB discount of R175.44, amounting to about R300 per month. I decided not to extend this contract when it expires and the consultant I spoke with persuaded me to extend this contract at a special price of HALF of my current subscription, ie R150 per month. I agreed to accept this offer. I an debited on the 1st of the month and this month Vodacom have debited me R500 for my current contract without allowing the discount. After spending at least 3 phone calls lasting over 3/4 of an hour, being transferred from cancellations to accounts innumerable times I was informed that as my contract was cancelled (Expiry 9/7/18) the discount no longer applies. In spite of trying to explain that this contract still has a month to go I am unable to get any satisfaction.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
