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Stephen T
1 reviews | Active since Jun 2013
08 Jan 2020, 17:59
Vodacom account woes
This is a bill moan. Yes, my billing was behind. Yes, I know I was behind. But, I have paid off a massive chunk of this outstanding balance in the last 3 weeks. This doesn't mean a thing to Vodacom. I've been with them for 13 years and this was only the 2nd time I had fallen into arrears. What really upsets me is the total disinterested response from the account department. They want every last cent before the line will be opened. No acknowledgement of the fact that more than 85% of the arrear amount has been paid. Just nothing. Customer service is a myth with this company. Really disappointed
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 Jan 2020, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Stephen T's updateReviewer Update
09 Jan 2020, 12:12Really?? In due course?? I would like to know how you can do that as you've cut the line.. Honestly, just the usual platitudes, no action.
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Stephen T's update09 Jan 2020, 12:12
Reviewer Update
Really?? In due course?? I would like to know how you can do that as you've cut the line.. Honestly, just the usual platitudes, no action.
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Stephen T's updateReviewer Update
10 Jan 2020, 13:23And..... Here we are... 2 days after the post.
Still not heard from Vodacom..
Not surprised. Really hopeless company
Still not heard from Vodacom..
Not surprised. Really hopeless company
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Stephen T's update10 Jan 2020, 13:23
Reviewer Update
And..... Here we are... 2 days after the post.
Still not heard from Vodacom..
Not surprised. Really hopeless company
Still not heard from Vodacom..
Not surprised. Really hopeless company
ST
Stephen T's updateReviewer Update
13 Jan 2020, 09:54Vodacom
Five days post complaint. No contact from you.
There are no words to describe your ineptitude
Five days post complaint. No contact from you.
There are no words to describe your ineptitude
ST
Stephen T's update13 Jan 2020, 09:54
Reviewer Update
Vodacom
Five days post complaint. No contact from you.
There are no words to describe your ineptitude
Five days post complaint. No contact from you.
There are no words to describe your ineptitude
ST
Stephen T's updateReviewer Update
29 Jan 2020, 16:26I wasn't complaining solely about the account issue. I was making the point that Vodacom service is extremely poor. But of course, that point would have escaped Vodacom. Anyhow, the issue is indeed resolved. Account is closed and numbers will be changed to Prepaid. An epic failure of service.
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Stephen T's update29 Jan 2020, 16:26
Reviewer Update
I wasn't complaining solely about the account issue. I was making the point that Vodacom service is extremely poor. But of course, that point would have escaped Vodacom. Anyhow, the issue is indeed resolved. Account is closed and numbers will be changed to Prepaid. An epic failure of service.