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Andre C
1 reviews | Active since May 2016
31 Jan 2019, 13:28
VODACOM ACCOUNT SUSPENDED - RIDICULOUS
PLEASE EXPLAIN: I have my Vodacom accounts for years now. I have 3 x lines on my contract. My account gets paid via debit order monthly. End December 2019 an extra payment was deducted off my bank account and the vodacom debit order bounced! After making arrangements with 3 different people, all lines were cut today so we are unable op operate! What makes this worse is tonight my debit order is suppose to go off !!!!!!!!!!!!!! This is ridiculous! This morning someone from Vodacom called my wife and BOOM phone gets cut a few hours later! PLEASE FIX THIS IMMEDIATELY! NO PHONE, NO NEW ARRANGEMENTS CAN BE MADE! NO PHONE, NO BUSINESS SO NO MONEY TO PAY VODACOM! PLEASE FIX THIS IMMEDIATELY !!!!!! OR EMPLOY STAFF MEMBERS THAT ACTUALLY UPDATE THE SYSTEM!
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Replies (8)AC
Andre C's updateReviewer Update
31 Jan 2019, 13:51Please note, payment arrangements were made for the 5th and yet all contracts are still suspended! PLEASE RECTIFY URGENTLY!
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Andre C's update31 Jan 2019, 13:51
Reviewer Update
Please note, payment arrangements were made for the 5th and yet all contracts are still suspended! PLEASE RECTIFY URGENTLY!
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Andre C's updateReviewer Update
31 Jan 2019, 14:33After calling ********** vodacom is refusing to reactivate account as we must first pay but our debit order is scheduled to go off tonight and the outstanding payment arrangement was made for 5 February 2019. I will reverse payment of tonight if account is not reactivated immediately!!!!
This is ridiculous! We have proof that arrangements were made !!!!!!!!!!!!!!!!!!!!!!
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Andre C's update31 Jan 2019, 14:33
Reviewer Update
After calling ********** vodacom is refusing to reactivate account as we must first pay but our debit order is scheduled to go off tonight and the outstanding payment arrangement was made for 5 February 2019. I will reverse payment of tonight if account is not reactivated immediately!!!!
This is ridiculous! We have proof that arrangements were made !!!!!!!!!!!!!!!!!!!!!!
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Andre C's updateReviewer Update
31 Jan 2019, 14:52My debit order goes off tonight and some cheeky lady tells me i need to send my bank statement to show it is off and she will reactivate AND THE MORE I TELL HER MY DEBIT ORDER ONLY GOES OFF TONIGHT THE MORE SHE DOES NOT UNDERSTAND!
Then I am told it takes 2 to 3 days before reactivation!
THIS IS RIDICULOUS! I NEED THIS REVOLVED IMMEDIATELY OR I WILL REVERSE MY PAYMENT AND SWITCH SERVICE PROVIDERS !!!!!!!!!!!!!!!!!!!!!!
VODACOM'S SERVICE IS OF UTMOST DISGUST!
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Andre C's update31 Jan 2019, 14:52
Reviewer Update
My debit order goes off tonight and some cheeky lady tells me i need to send my bank statement to show it is off and she will reactivate AND THE MORE I TELL HER MY DEBIT ORDER ONLY GOES OFF TONIGHT THE MORE SHE DOES NOT UNDERSTAND!
Then I am told it takes 2 to 3 days before reactivation!
THIS IS RIDICULOUS! I NEED THIS REVOLVED IMMEDIATELY OR I WILL REVERSE MY PAYMENT AND SWITCH SERVICE PROVIDERS !!!!!!!!!!!!!!!!!!!!!!
VODACOM'S SERVICE IS OF UTMOST DISGUST!
Vodacom's replyOfficial
31 Jan 2019, 14:57Dear Andre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply31 Jan 2019, 14:57
Official
Dear Andre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
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Andre C's updateReviewer Update
31 Jan 2019, 15:39Good day
Please note that only 1 out of the 3 contracts are working again and functions normally.
082 and 066 is still suspended. Please advice
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Andre C's update31 Jan 2019, 15:39
Reviewer Update
Good day
Please note that only 1 out of the 3 contracts are working again and functions normally.
082 and 066 is still suspended. Please advice
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Andre C's updateReviewer Update
31 Jan 2019, 16:44Please note that 082 and 066 numbers are still not working. Can you please advise as to when it will be on again.. only the 079 number is working again
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Andre C's update31 Jan 2019, 16:44
Reviewer Update
Please note that 082 and 066 numbers are still not working. Can you please advise as to when it will be on again.. only the 079 number is working again
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Andre C's updateReviewer Update
01 Feb 2019, 06:44Good morning
Numbers STILL not working. Yesterday i was told 10min. It's been 18 hours and still ONLY the 079 number working but the other 2 are still off and debit orders were deducted last night. This is ridiculous. Can someone PLEASE fix this !!!
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Andre C's update01 Feb 2019, 06:44
Reviewer Update
Good morning
Numbers STILL not working. Yesterday i was told 10min. It's been 18 hours and still ONLY the 079 number working but the other 2 are still off and debit orders were deducted last night. This is ridiculous. Can someone PLEASE fix this !!!
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Andre C's updateReviewer Update
01 Feb 2019, 10:42Phone STILL not working!
Account STILL suspended after debit order went off !!!
Other 2 phones now working and mine still not after almost 24 hours and no one is responding from Vodacom! RIDICULOUS!
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Andre C's update01 Feb 2019, 10:42
Reviewer Update
Phone STILL not working!
Account STILL suspended after debit order went off !!!
Other 2 phones now working and mine still not after almost 24 hours and no one is responding from Vodacom! RIDICULOUS!