Vodacom account suspended for no reason

After one week of phone calls with Vodacom my phone account is still suspended and no phone calls made by me go through to their call center. They accuse me of not paying my account of October 2018 and when I call them with proof of payment they change and say December has not been paid . I have proof of payment for December and then they say it is September that is not paid . I requested a statement last week Thursday which I received on Tuesday this week which is for a TJ Reinders (not even my statement) .Up to this point I have not received a statement and have made two extra payments of R400 in December and January, because I was told I am behind with payments .Today after numerous calls I have received no response and my calls goes to a voice recording saying I will be called back.