Vodacom Account settled more than 30 days ago but still have not updated the credit bureaus

My Vodacom account was handed over to Burnard Raaff & Associates. On the 27/05/2024 I made a settlement amount of R6,467.00 and received a paid in full letter from the collection company Burnard Raaff & Associates on the 04/06/2024, I sent the same letter on the same date to *** and I wrote on Hello Peter about this last month, I was contacted and told that Vodacom has updated the credit bureaus when I check the credit bureaus my Vodacom account is still showing a balance owed and when I contact the credit bureaus they tell me they awaiting for any update from Vodacom. So, I'm not too sure who the fool is here... me or them??? Vodacom please can you'll update my Vodacom account as paid and close my account.