Vodacom account reflects active on credit bureau

Vodacom account still active on Credit Bureau whereas it was closed more than 2 years ago. The account was settled and it is still appearing on my credit bureau profile as still active and owing an amount monthly.

Please change the status of my account from "active" to "settled o closed" on the credit bureau. Please send me a letter and statement confirming that this account has been closed and settled. Also please update the status of account number on the credit bureau.