Vodacom Account Query

Had a ***** on my vodacom account in March 2023 that I duly reported with all required supporting documents. I got a response that within 7-14 days my query would have been resolved. In April, I noticed that I was billed for the ***** item which was reversed. In May 2023 I noticed again that the ***** item was billed again and this was now way over the 14 working days timeframe given for the query to be resolved. This is also despite the fact that the ***** department communicated to the accounts department on the 6th of April 2023 to confirm the ***** under reference A2-XSSK-3ZYSQ. The accounts department is yet to address the matter fully.

On contacting vodacom on why this was the case, vodacom simply disconnected all my numbers from vodacom which took about 4 days for me to be reconnected to my main number. This really inconvenienced me. The reference the call was ***. I will not even talk about the other number where the ***** was done. I do not know what has happened to this number and the airtime I had on this number.

After reconnecting me after the 4 days, my number was suspended yet again. This time to only receive inbound calls. This is probably because of the ***** amount of over R30,000 that is reflected in my bill which is supposed to be removed from my bill. On the 10th of May 2023, Vodacom did another debit order on my account despite another debit having been done at the end of April 2023. I do not know why this debit was done.

Can vodacom sort my account and restore my services fully. Can they remove the ***** amount to which the accounts department received confirmation on the 6th of April 2023.

I am very disappointed with vodacom!