AH
Angelo H

1 reviews | Active since Feb 2012

02 Jul 2019, 07:16

Vodacom account - Pathetic

This is now the 2nd time my account issue is being raised as I have just received another debit order of R1785.64, however the debit order of R158.60 already was deducted from my account, please sport out my account and also my bank charges for the reversal of this month and last month's debit order of R1400 odd.

Vodacom has become just another CellC on customer service and after almost 10years with Vodacom, I think it will be time for me to move on.

PLast month when I called in, I was advise no record of the amount they were trying to deduct (R1400 odd) and now I guess the same **** story will be given.

Also I am advised check Vodacom App, and they gave me the total of R156, yet they trying to deduct more again?

Please sort it out before calling me, as I am not going to explain 2-3 times the sam ething.

Check my account and advise why vodacom tries to debit twice for the same number (But 2 accounts linked to it, which I was advise the KN number is not active anymore, so why try to deit to that account?

I not only want Vodacom to sort my account out, but also cover my banking fees for the reversals of this deit orders (which definitely won't happen)

This is the 3rd Hello Peter post in a month on Vodacom from me.

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2019, 08:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team