JvdW
Jolene van der Westhuizen
1 reviews | Active since May 2019
27 May 2019, 19:29
Vodacom: Account overpaid' expecting reimbur*****t Jolene W | 16 May 2019, 18:49 Jolene W
Vodacom. Hello Peter, post number 4. Another day without any communication. When are you going to pay me my money back? Please note I will not contact Vodacom as I already did my part in this case. I phoned and I emailed. I still have not received an email from Vodacom with answers to my questions. You owe me over three thousand Rand. This is a disgrace for such a huge company. I think this is now as much as anyone can take.
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Replies (2)
Vodacom's replyOfficial
28 May 2019, 08:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2019, 08:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
29 May 2019, 08:12Dear Jolene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised you accordingly with regards to the refund. We will await your response via email on Monday 3rd June 2019.
Regards,
Consumer Website Team(SA)
Vodacom's reply29 May 2019, 08:12
Official
Dear Jolene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised you accordingly with regards to the refund. We will await your response via email on Monday 3rd June 2019.
Regards,
Consumer Website Team(SA)