JvdW
Jolene van der Westhuizen

1 reviews | Active since May 2019

25 May 2019, 09:04

Vodacom: Account overpaid' expecting reimbur*****t Jolene W | 16 May 2019, 18:49

Vodacom. And so another day has past. No one contacted me. How difficult can it be for your team to email me or contact me? Don't even say that you tried calling me. I provided you with two channels of communication. Email and abroad number on the email trail. If you claim not to get hold of me, logic says use the channel that I have been using for weeks now, email. No excuses for not making contact. So I guess this is it. You stole my money, more than three thousand rand, like so many other people on Hello Peter claims. Well I will not stop posting and emailing until you pay me back my money. It will not accept this at all. You are full of promises with zero delivery. You post an automatic response that someone will attend to this, but that does not happen. I will post again soon. Sort this out Vodacom. End to end service.

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Replies (1)
Vodacom
Vodacom's reply25 May 2019, 12:39
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team